Customer Support Executive

At Skills Development Academy, we're dedicated to transforming lives through education and training. As we expand our network of training centers, we're looking for passionate and dedicated individuals to join our customer service team.

If you're looking for a rewarding career where you can make a real difference, and you thrive in a dynamic and growing environment, Skills Development Academy is the place for you. Join us and be a part of our mission to empower individuals with the skills and knowledge they need to succeed.

Job Responsibilities:

• Provide support for learners and companies through telephone, emails and walk-ins

• Ensure learners satisfaction by providing quality customer service experience

• Manage and resolve learners complaints and feedback on their service and training experience

• Analyse learners data to develop insights and identify new improvement initiatives

• Assist in daily operational tasks or any other tasks that may be assigned by the management.

Job Requirements:

• Candidate must possess at least O Level or equivalent.

• Minimum one year of experience in client fronting role

• Good communication and interpersonal skills with excellent command of written and spoken language

• Proficient with MS Office

Working Location:

• Tiong Bahru (Central Plaza) or Woodlands (WoodSquare) or Paya Lebar (Lifelong Learning Institute)

Working Hours:

• 5 days work week, including weekends (rostered based on company's schedule)