Customer Support Executive (Part-Time, 3-Day Work Week)

Location: Central (Newton, Orchard, Claymore)

About Us:All That Jazz is leading the way in dance education in Singapore. Since our founding in 2014 we have grown to over 1,500 students across 5 locations, where we teach and develop skills in multiple dance genres including Jazz, Ballet, Street Dance, Acro, Musical Theatre and more. We are also really excited for the recent opening of our new performance and training centre as we celebrate our 10 year anniversary. Our team is made up of 50+ incredibly talented and hard working individuals, who have created a vibrant and fun work culture that makes All That Jazz a fantastic place to work!

Role Overview:We are looking for a positive, customer friendly admin and customer support executive with a strong work ethic for our dance studios. As part of the admin team you will be required to provide overall customer and teacher support over email, phone and face to face at the studios.

Things you will do

• Greet & welcome customers
• Provide information about our classes, programs and studio policies
• Respond to general support enquiries (email, WhatsApp, phone, walk-ins)
• Process student enrolments, withdrawals, payment collection and other administrative tasks
• Maintain accurate records of class schedules, registrations, and payments using our studio management software
• Address customer concerns or complaints in a professional manner, escalating issues when necessary
• Ensure premises are kept neat, well organised and report any maintenance issue to the relevant personnel
• Collaborate within and across teams to achieve business goals of service excellence and growth

About you:As the ideal candidate you will have:

• At least 2 years of relevant experience (customer support or admin)
• Proficiency in office management software and systems
• Excellent communication and interpersonal skills, with the ability to connect with people from diverse backgrounds.
• Customer focused attitude (Responsiveness, Accurate & Customer Friendly)
• Ability to work independently and as part of a team in a fast-paced environment

Why Join Us:

• Opportunity to be part of a vibrant and inclusive dance community
• Competitive salary
• Fun and supportive work environment where your ideas are valued

Working Hours

• 3 days per week: Must be able to commit 1 weekday + 2 weekends
• Weekdays: 10am - 7pm
• Weekends: 9am - 6pm

If you're ready to make an impact and help others discover the joy of dance, we want to hear from you! Apply now and let's dance our way to success together.