Customer Support Executive

Location: Central (10 Winstedt Road or 583 Orchard Road)

About Us:
All That Jazz is leading the way in dance education in Singapore. Since our founding in 2014, we have grown to over 1,500 students across 5 locations, where we teach and develop skills in multiple dance genres including Jazz, Ballet, Tap, Street Dance, Acro, Musical Theatre, Contemporary and more. Our team is made up of 50+ incredibly talented and hardworking individuals who have created a vibrant and fun work culture that makes All That Jazz a fantastic place to work!

Role Overview:
We are looking for a resourceful and dependable Customer Support Executive to join our studio operations team. You will work closely with our Customer Support Manager to ensure smooth day-to-day operations across our branches.

We are seeking a positive, customer-friendly executive with a strong work ethic to support both customers and teachers. You will be required to provide overall support through email, phone, and in-person interactions, ensuring a seamless studio experience for all.

This role is ideal for individuals with prior customer service experience-especially those who have held senior or team lead roles-who are confident working independently, enjoy fast-paced environments, and are capable of supporting junior team members when needed.

Things You Will Do:

• Greet and welcome customers warmly
• Provide accurate information about our classes, programs, internal events and studio policies
• Respond to general enquiries via email, WhatsApp, phone, and walk-ins
• Process student enrolments, withdrawals, payment collection and other administrative tasks
• Maintain accurate records of class schedules, registrations, private bookings and payments using our studio management software
• Handle customer feedback or concerns in a professional, solutions-oriented manner
• Ensure the studio is kept neat, organised, and report any maintenance issues
• Work closely with the Customer Support Manager on daily operations and process improvements
• Take initiative to identify gaps and contribute to team effectiveness
• Assist in mentoring or guiding junior team members when required
• Any other tasks related to customer support and studio operations

About You:
As the ideal candidate, you will have:

• At least 3 years of relevant experience in customer support
• Prior team lead or supervisory experience (preferred)
• The ability to work independently, reliably, and with a solutions-oriented mindset
• Excellent communication and interpersonal skills, with the ability to connect with people from diverse backgrounds.
• Customer focused attitude (Responsiveness, Accurate & Customer Friendly)
• A proactive attitude and a strong sense of ownership over your responsibilities

Why Join Us:

• Opportunity to be part of a vibrant and inclusive dance community
• Competitive salary with performance-based incentives
• Fun and supportive work environment where your ideas are valued

Working Hours:

• 5 days work week (rotating schedule) Candidate must be willing to work on weekends, with up to 2 weekend days off per month.
• 10am to 7pm on weekdays, 9am to 6pm on weekends

If you're ready to make an impact and help others discover the joy of dance, we want to hear from you! Apply now and let's dance our way to success together.