Customer Support Engineer

The Customer Support Engineer provides engineering support on matters related to installation of factory automation equipment, components and systems. He/She oversees the planning and execution of after-sales service support to customers and sales offices, and ensures adherence to cost, time, quality, and safety targets while maintaining compliance with external regulations and company standards. He provides technical support for query resolutions and troubleshooting equipment issues. He/She is expected to provide technical guidance to other junior members on the team.

He/She possesses strong problem-solving and interpersonal skills. He possesses planning and supervision skills. He is proactive and takes lead when resolving issues. He works on-site and is expected to travel frequently to customers locations.