Customer Support Engineer

About us

Exeo Global is regional headquarters of Tokyo Stock Exchange listed Exeo Group, Inc in Japan. We grow our APAC business through a combination of strategic complementary acquisitions as well as the strong organic growth of the existing subsidiaries. Since the company was founded, our core business has been in the construction and maintenance of IT and network infrastructure across the whole of Japan. We have years of expertise and technical knowledge in fiber-optics, CATV, NGNs and mobile phones, and we're now expanding our solutions base across the rest of Asia. We also specialise in the construction and maintenance of electrical and air conditioning installations for office complexes and condominiums, urban civil engineering facilities such as the laying of underground cables (power pole elimination), as well as new energy-related facilities in such areas such as solar power generation, water treatment and waste disposal plants.

The role

We are seeking for a motivated individual who has hardware technical knowledge on x86 infrastructure enterprise products to join our dynamic team in Singapore. This position requires a strong blend of technical expertise, customer service orientation, and effective communication skills to play a crucial role in providing technical support, diagnostic testing, repair/resolution of hardware, operating system, virtualization, and infrastructure in dynamic enterprise environments.

Key accountabilities

• Provide field support based on SLA (24x7)
• Perform standby duty based on rotation basis
• Provide post-sales project implementation, onsite support and coordination
• Provide break-fix support including, but not limited to, machine inspection, system checklist creation, preventive maintenance, troubleshooting and replacement of hardware level, troubleshooting of operating system, incident ownership and customer management
• Deliver high quality services and customer satisfactions to our clients
• Ensure good housekeeping of equipment residing at designated platform area and maintain the work area tidiness within the engineering area
• Provides timely update of activity list on a weekly basis
• Drive self-improvement and upkeep with the latest technologies and corporate changes on a continuous basis
• Able to work independently with minimal supervision when tasks are assigned
• Any other ad-hoc assigned by superior

Skills & experience

• Minimum 1 - 2 years experience in similar field
• Minimum Diploma holder in an IT related discipline
• Certifications such as CompTIA A+, Server+, or relevant certifications
• Candidates without certification, but possessing substantial x86 hardware experience, will be considered
• Well trained in x86 based systems field engineering, troubleshooting methodology, problem determination and remedial action plan
• Familiar with either Microsoft Windows Server, Linux/Unix, Virtualization solutions and IT infrastructure
• Able to communicate clearly and concisely, both orally and in writing.
• Contributes positively as a team player and align to business goals.
• Experience in independent hardware maintenance, services delivery
• A service-oriented, open mindset
• Thrive in a fast-paced collaborative environment.
• Team player, openness towards different cultures.
• Self-motivated and delivery focused.
• Strong problem-solving and analytical skills.
• Able to lift and move computer parts 15KG for parts replacement.
• Able to assemble and disassemble a server or desktop computer.
• Able to perform system rack mounting with minimal support.
• Candidates with strong PC/notebook and user computing skills who are open to transition into x86 enterprise support.