The Customer Supply Chain Manager serves as the key interface between customers, commercial teams, and Ichor's global supply chain functions to ensure clear-to-build readiness and alignment between customer demand and supply execution.
This role coordinates cross-functional activities across procurement, planning, operations, and suppliers to identify risks, resolve constraints, and implement recovery plans while strengthening supply chain resiliency through safety stock planning and supplier risk mitigation.
The position requires strong analytical capability, executive-level communication skills, and the ability to influence stakeholders across functions to support revenue, margin, and customer commitments.
Responsibilities
Clear-to-Build Coordination & Constraint Resolution
- Support cross-functional coordination to ensure clear-to-build alignment between demand signals and material availability across global manufacturing sites.
- Identify supply constraints across the supplier network, coordinating recovery plans with procurement, planning, and operations.
- Drive structured escalation and resolution of supply disruptions affecting customer deliveries.
- Ensure constrained materials are allocated to the highest priority customer builds in coordination with planning and program management.
- Provide clear, data-driven updates on supply constraints, recovery plans, and expected resolution timelines.
Customer Supply Chain Interface
- Serve as the primary supply chain interface for key customers, building credibility through transparency, responsiveness, and execution discipline.
- Partner with sales and commercial leadership to translate customer demand changes into actionable supply chain plans.
- Communicate supply risks, mitigation plans, and delivery outlook to customers in a structured and consistent manner.
- Support executive-level customer engagements when supply chain issues impact customer commitments.
Sub-Tier Supply Chain Visibility
- Develop and maintain visibility to critical sub-tier suppliers and constrained components that influence build readiness.
- Partner with procurement teams to assess supplier capacity, risk exposure, and recovery plans.
- Monitor supply chain signals and leading indicators to anticipate shortages and escalate risks early.
- Coordinate cross-site actions when supplier constraints impact multiple factories or product lines.
Supply Chain Resiliency & Risk Management
- Define and maintain resiliency settings including safety stock, safety time, and strategic buffer positions for critical materials.
- Recommend inventory strategies that balance customer responsiveness, working capital, and supply continuity.
- Lead cross-functional reviews of supply risk using structured frameworks (e.g., supplier capacity, demand volatility, lead time risk).
- Drive mitigation initiatives including alternate sourcing, supplier capacity expansion, and supply chain diversification.
Data Integrity & System Enablement
- Lead initiatives to improve data quality and signal integrity within planning and procurement systems.
- Identify master data gaps impacting planning accuracy (lead times, MOQ, safety stock, supplier capacity assumptions).
- Partner with planning and IT teams to ensure data reporting supports effective constraint management and supply visibility.
- Drive continuous improvement in supply chain analytics and reporting to improve decision-making.
Cross-Functional Supply Governance
- Facilitate regular cross-functional supply readiness reviews with planning, procurement, operations, and program teams.
- Translate complex supply issues into clear executive-level summaries and actionable decisions.
Requirements
- Bachelor's degree in Supply Chain, Engineering, Business, or related field (MBA preferred).
- 8-12+ years of experience in supply chain, procurement, planning, or operations within a complex manufacturing environment.
- Demonstrated experience managing supplier constraints, global supply networks, and cross-functional coordination.
- Strong analytical skills with the ability to translate data into actionable operational plans.
- Proven ability to influence across organizational boundaries without direct authority.
- Exceptional communication skills with experience presenting to executive leadership and customers.
- Experience managing sub-tier supplier visibility and constraint management.
- Familiarity with ERP/MRP systems and supply chain analytics tools.
- Experience driving supply chain resiliency and inventory optimization strategies.
