Founded in 2002, AU10TIX is the global leader in AI driven identity verification and management, protecting the world's largest brands against advanced fraud. The company's future-proof product portfolio helps businesses provide frictionless customer onboarding and verification in 4-8 seconds while staying ahead of emerging threats and evolving regulatory requirements.
We are now on the lookout for a CSM TL to join our team in Singapore.
Responsibilities:
- As a CSM TL you will be part of a global team whose mission is to enable our customers prevent fraud more effectively and win customers more efficiently.
- Be a trusted advisor to our customers by establishing an excellent rapport.
- Understand the business needs, technical requirements, and processes to deliver value.
- Collaborate with sales, solution engineer, product and R&D.
- Monitor usage and product adoption, proactively contact clients upon low usage and deliver coaching/training to improve their utilization and adoption of new services.
- Leverage internal subject matter experts to help customers optimize their investment, ensure program objectives are being met, and measure the value of the solution to their organizations.
- Build and execute an account specific relationship framework inclusive of regularly schedule status calls, quarterly business reviews, account documentation, reference management, and account planning sessions.
- Address customer problems directly, when possible, and educate them on how to do so themselves going forward.
Requirements:
- 7 years experience as a Customer Success Manager in B2B companies. Experience in SAAS/product companies.
- Project management experience with excellent organizational skills.
- Ability to proactively and continually collaborate with clients and colleagues to ensure needed business outcomes.
- Ability to lead and motivate, develop clear and creative solutions to complex problems and manage multiple initiatives simultaneously.
- Ability to work independently as well as to operate alongside global teams.
- Strong analytical and problems solving skills.
- Strong technical orientation.
- Bachelor's Degree in exact sciences or engineering fields.
- Willingness to travel between clients in the region.
- Fluent in Mandarin - a must
