Customer Success Manager (Web3 Payment)

Customer Success Sr Manager/Director (Key Account Director)

Stablecoin Payment/Web3

Location: Singapore

We are building the next generation payment infrastructure and empowering businesses with faster and better payments experience. We are seeking a detail-oriented and proactive Customer Success/Key Account/Operations Manager to support our payments business across institutional and merchant onboarding, key account success management, and operational optimization. This role ensures smooth, compliant, and efficient processes across the entire operational lifecycle to deliver a superior experience to our partners and customers.

What you'll be working on:

Institution (web3) & Merchant Onboarding

• Manage end-to-end onboarding of financial institutions, partners, and merchants, including due diligence, KYC/AML checks, and documentation.
• Coordinate with internal teams (compliance, legal, product, tech) to ensure timely onboarding and smooth integration.
• Monitor onboarding progress, resolve bottlenecks, and maintain accurate records in internal systems.

Key Accounts Success Management

• Responsible for success and satisfaction of partners/merchants, drive growth through cross-selling & upselling
• Monitor key metrics such as Total Payment Volume (TPV), Payment Success Rate (PSR), Maintain dashboards and prepare periodic performance reports for key account periodic review.
• Collaborate with the risk management team to review alerts, flags, or suspicious activities.
• Implement operational controls and best practices to minimize risk exposure.

Operation Optimization

• Identify gaps and propose enhancements to operational workflows to improve efficiency and partner satisfaction.
• Initiate system automation process and flows, and testing of operational tools or enhancements.
• Assist in regular audits and regulatory reporting as required.

What we're looking for:

• Bachelor's degree in Business, Finance, Operations Management, or related field.
• 5-8 years of experience in operations, payment processing, merchant services, or fintech environment (experience with TPV/PSR metrics preferred).
• Strong understanding of web 3 payment ecosystems and general risk/compliance frameworks (KYC/AML).
• Excellent analytical, problem-solving, and organizational skills with attention to detail.
• Proficient in Microsoft Excel/Google Sheets and operational reporting tools.
• Strong communication skills and ability to collaborate across teams and external partners.

What makes you stand out:

• Experience working with web 3 industry, or payment gateways or acquiring banks.
• Familiarity with regulatory requirements in the payments industry.
• Ability to thrive in a fast-paced, high-growth environment.

Why Join Us

• Be part of the fintech transformation with a legacy brand that is innovating in Web3 and TradFi.
• Work on cutting-edge product DeCard that combines stablecoin and fiat flexibility.
• Growth opportunities and exposure to cross-regional responsibilities.
• Culture of innovation and collaborative impact with high standards.

DeCard, by DCS Card Centre

DeCard provides a credit limit with flexible and accessible requirements. At the core of this offering is D-Vault, an exclusive account with innovative digital features. D-Vault allows you to consolidate your assets into a single balance, which can be used to pay off outstanding balances or set as your spending limit when linked to DeCard. This seamless integration puts you in full control of your finances.

DCS Card Centre is a financial institution founded in 1973 and formerly known as Diners Club Singapore. We bring decades of expertise and commitment to payments and innovate digital solutions to DeCard.

With a strong heritage rooted in the space, our expertise in delivering secure, reliable, and cutting-edge payment solutions is licensed by the Monetary Authority of Singapore (MAS) and governed under the Banking Act.

Want to learn more about DCS Card Centre and DeCard Click on the link!

Looking for a Big & Bold Next Step

If you thrive on innovation and want to be part of a team that celebrates wins, you might just be who we're looking for! Come join us