Customer Success Manager

2-5 years
4400 - 130000 SGD monthly
20 days ago 2 Applied
Job Description

We're looking for a Customer Success Manager to join our Customer Success team in Singapore!

In this role you will:

  • Manage a diverse client portfolio
  • Help our customers to achieve their desired outcomes and solve their challenges
  • Be a part of a world-class customer success organisation of 20+ professionals across North America, EMEA, and JAPAC

Your day-to-day work and responsibilities will include:

  • Ownership and responsibility to maintain and grow your portfolio of 50+ customers from mostly JAPAC countries
  • Responsibility for the onboarding, adoption, renewals, growth and advocacy of your customers
  • Collaborating with local and global Supermetrics teams (Sales, Product, Support, Professional Services, Solutions Engineering) to provide world class solutions and consultation to your customers needs
  • Develop and grow your knowledge of the Supermetrics suite of products/services and industry trends to add value during customer communications

Sometimes you might need help from your fellow Success team members or to lend a hand to someone else. We have team-level goals and a strong team mentality! No success comes with the price of someone else, so we hope you share this value with us.

This role is for you if you have:

  • 3+ years of relevant experience in customer success or similar customer centric positions
  • SaaS, Agency, or Martech experience
  • Great organizational skills and ability to multitask. You know how to prioritize your work while still ensuring things get done.
  • Proactive problem-solving approach. When something needs fixing or digging, you'll find the resources and the help needed.
  • Active communication with customers. You know managing your accounts means nurturing the relationships you have with your customers.
  • Humble attitude. Our focus at Supermetrics is for you to succeed, so having a humble attitude and being open to new information will help you grow and ultimately - achieve your goals!
  • Excellent English skills are a must, as it's both our internal working language and the language that you'll mainly use when communicating with your customers.

Benefits we offer

  • Competitive compensation package, including equity
  • Excellent work equipment
  • Health care benefit and leisure time insurance
  • Various external trainings to support your career development
  • Sports and wellbeing allowance

Benefits may vary depending on location. You'll find more information at.

Hear why our team likes it here at.

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