Customer Success Manager

We're Hiring: Customer Success Manager

Location: Remote (Germany)

Employment Type: Full-Time

Level: Mid-Level

We're looking for a customer-focused Customer Success Manager to build strong relationships with clients, drive product adoption, and ensure long-term customer satisfaction and retention. This role is ideal for professionals who enjoy working at the intersection of customers, product, and business in a remote-first environment.

Key Responsibilities

• Manage and nurture relationships with assigned customers.
• Drive customer onboarding, adoption, and engagement.
• Act as the main point of contact for customer needs and escalations.
• Collaborate with sales, product, and support teams to resolve issues.
• Monitor customer health, retention metrics, and satisfaction scores.
• Identify upsell, cross-sell, and expansion opportunities.
• Gather customer feedback and share insights with internal teams.

Requirements

• 2+ years of experience in customer success, account management, or related roles.
• Strong communication, relationship-building, and problem-solving skills.
• Experience working with CRM tools (e.g., Salesforce, HubSpot) is a plus.
• Customer-centric mindset with a proactive approach.
• Ability to manage multiple accounts and priorities effectively.
• Ability to work independently in a remote-first environment.
• Fluent in English; German proficiency is a plus.
• Based in Germany with the legal right to work full-time.

What We Offer

• Fully remote position within Germany.
• Opportunity to make a direct impact on customer satisfaction and retention.
• Supportive and collaborative remote work culture.
• Professional growth and development opportunities.
• Competitive compensation and benefits package.