Customer Success Manager

Responsibilities

. Be the primary point of contact and build long-term relationships with SGX FX customers

. Grow revenue through identifying cross-selling opportunities and communicating these to sales

. Arrange and schedule onsite visits for relationship management and training

. Develop a trusted advisor relationship with key accounts, customer stakeholders, and executive sponsors

. Ensure the timely and successful delivery of our solutions according to customer needs and objectives

. Communicate clearly the progress of initiatives to internal and external stakeholders

. Forecast and track key account metrics, including monitoring customers usage of SGX FX

. Enhance the department and organisation's reputation by accepting ownership for accomplishing new requests

. Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis

. Responsible for working with the Sales team to onboard and integrate new clients and developing existing client relationships

Requirements

. Proven client and/or account management experience from the intermediary space, including brokerage, technology provide,r etc.

. Demonstrated ability to communicate, present, and influence credibly and effectively at all levels of an organisation, including executive and C-level

. Experience in delivering client-focused solutions based on customer needs

. Proven ability to manage multiple projects at a time while paying strict attention to detail

. Confident in meeting and liaising at client sites

. Excellent verbal and written communication skills

. eFX knowledge is an absolute requirement multi-asset knowledge is desirable

. Self-motivated with the ability to thrive in a result-driven revenue-based environment

. Natural relationship builder with integrity and reliability

. Ability to prioritise competing tasks

. Critical thinking and problem-solving skills

. A desire to constantly seek improvement

. Candidate should be proficient in Korean or Japanese (spoken and written)