Customer Success Manager (SaaS industry)

Salary

5,000 SGD 6,000 SGD

Industry

Software/Information Processing

Job Description

Our Client is Japanese Listed SaaS Company is now looking for a Customer Success Manager. This role owns the full customer lifecycle - from onboarding through adoption, expansion, and renewal.

You will work with a diverse, international customer base and partner closely with stakeholders across regions to ensure they achieve meaningful business outcomes

Responsibilities
- Manage the end-to-end customer lifecycle for Global accounts, including onboarding, adoption, growth, and renewal (including churn prevention).
- Lead onboarding initiatives to ensure customers are set up effectively with clear success criteria and timelines.
- Build and maintain strong relationships with stakeholders across different regions and time zones.
- Act as a trusted advisor, guiding customers on best practices and helping them realize measurable business value.
- Monitor customer health and usage trends, proactively identifying risks and opportunities.
- Conduct regular business reviews to align on objectives, share insights, and drive continuous improvement.
- Identify expansion opportunities within accounts and collaborate with Sales and other Account Managers.
- Own renewal planning and execution to maintain strong retention rates.
- Collect customer feedback and provide structured insights to internal teams to improve product and service delivery.
- Support the development of case studies and share best practices to strengthen overall customer success efforts.

Requirement

Requirement & Preferences

(Must)
-At least 2 years of SaaS CS experience
-Experience in onboarding, product adoption, and churn prevention
-Working experience in Japanese firm

(Advantageous)
- Experience managing multi-industries accounts.
- Experience owning or contributing to ARR / NRR metrics
- Experience conducting QBRs, business reviews, and customer success planning
- Experience in SaaS / cloud-based product environments (not SI/project-based delivery)
- Technical understanding to support product adoption

English Level

-

Other Language

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Benefit

What you will receive
- Variable Bonus
- Annual Leave14 days (Maximum up to 21 days) Unused leave may be carried forward until the end of the following fiscal year.
- Medical Leave: 14 days
- Medical Allowance Max $500/year & Insurance (Hospital & Surgical insurance, Personal Accidental insurance)
- Hybrid working style
- Transportation Reimbursement

Working Hour

9:00 17:30

Holiday

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Job Function