Meson is a leading mobile mediation platform that helps app developers monetize their apps through effective ad mediation. With a focus on delivering exceptional user experiences, Meson has become a trusted partner for mobile app developers across the globe.
We are seeking a highly motivated and experienced Customer Success Manager (CSM) to join our team. The CSM will be responsible for ensuring our customers have a positive experience with our platform, from onboarding through to ongoing support. This role will require a combination of technical expertise, customer-facing skills, and the ability to build and maintain strong relationships with clients.
Key Responsibilities:
- Support publishers onboarding from initial conversation to going live on our platform
- Work closely with customers to help achieve their goals on the platform
- Be the customer owner for the platform, ensuring that customer needs are met, and issues are resolved quickly
- Act as a trusted advisor to customers, providing guidance on best practices for using our platform to maximize their revenue
- Collaborate with the technical team to troubleshoot and resolve any issues that arise for clients
- Monitor and report on customer satisfaction metrics and take action to improve as needed
- Be the voice of the customer within the organization, providing feedback to product and engineering teams on customer needs and pain points
- Stay up-to-date on industry trends and developments, and use this knowledge to inform client interactions and platform improvements
Requirements:
- Bachelor's degree in Business, Marketing, or a related field
- 3+ years of experience in a customer-facing role, preferably in the mobile advertising or SaaS industry
- Strong technical aptitude and ability to troubleshoot technical issues
- Excellent communication and interpersonal skills, with the ability to build and maintain strong relationships with clients
- Strong analytical skills and ability to use data to inform decision-making
- Proven track record of delivering results in a fast-paced environment
- Experience with Salesforce or similar CRM platform is a plus
If you are passionate about delivering exceptional customer experiences and thrive in a dynamic and fast-paced environment, we want to hear from you! This role is a key stakeholder for the success of our platform, primarily supporting InMobi's owned and operated properties as well as 3rd party publishers.
