Brief Summary:
Join a dynamic team focused on enhancing customer experiences through innovative solutions. This role emphasizes the vital journey of customer lifecycle management, ensuring sustainable growth and success for clients.
Responsibilities:
- Oversee the entire customer lifecycle for global accounts, from onboarding to renewal and growth management.
- Lead comprehensive onboarding initiatives, establishing clear success criteria and timelines to ensure effective setup.
- Cultivate and maintain robust relationships with stakeholders across various regions and time zones.
- Act as a trusted advisor, guiding Japanese speaking clients toward best practices and helping them achieve measurable business outcomes.
- Monitor customer health and usage patterns, proactively identifying potential risks and opportunities for enhancement.
- Conduct regular business reviews to align objectives, share insights, and drive ongoing improvement.
- Identify opportunities for account expansion and collaborate effectively with sales teams and other account managers.
- Manage renewal planning and execution to uphold strong customer retention rates.
- Gather customer feedback and offer structured insights to internal teams to enhance product and service offerings.
- Assist in developing case studies and share best practices to bolster overall customer success initiatives.
Requirements:
- Bachelor's Degree or equivalent experience.
- Minimum of 3 years of experience in customer success, account management, or related fields.
- Proven track record in managing customer relationships and driving product adoption.
- Strong analytical and problem-solving skills, with the ability to identify trends and insights.
- Excellent communication and interpersonal skills to engage effectively with diverse clientele.
- Demonstrated ability to work collaboratively across teams and international boundaries.
- Proficient in Japanese to communicate with Japanese speaking clients and Japan HQ.
Thank you for your application but we regret only shortlisted applicants will be notified.
PERSOL Singapore Pte Ltd | EA License No. 01C4394 • UEN No. 200007268E
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