Job ID: 20362
- IT Consulting Firm
- Tanjong Pagar MRT
- Salary: Up to $7,350 (Depending on experiences)
- Full Customer Lifecycle | SaaS
- Open to Senior Executive/Assistant Manager
Job Description:
About the Role:
This role owns the full customer lifecycle — from onboarding through adoption, expansion, and renewal. You will work with a diverse, international customer base and partner closely with stakeholders across regions to ensure they achieve meaningful business outcomes with The Company.
Key Responsibilities:
- Manage the end-to-end customer lifecycle for Global accounts, including onboarding, adoption, growth, and renewal (including churn prevention).
- Lead onboarding initiatives to ensure customers are set up effectively with clear success criteria and timelines.
- Build and maintain strong relationships with stakeholders across different regions and time zones.
- Act as a trusted advisor, guiding customers on best practices and helping them realize measurable business value.
- Monitor customer health and usage trends, proactively identifying risks and opportunities.
- Conduct regular business reviews to align on objectives, share insights, and drive continuous improvement.
- Identify expansion opportunities within accounts and collaborate with Sales and other Account Managers.
- Own renewal planning and execution to maintain strong retention rates.
- Collect customer feedback and provide structured insights to internal teams to improve product and service delivery.
- Support the development of case studies and share best practices to strengthen overall customer success efforts.
Job Requirements:
【Required skills and experience 】
- Minimum 3 years of experience in B2B consulting, customer success, account management, and/or related roles.
- Able to communicate in Japanese speaking with Japanese-speaking customers and colleagues in Japan HQ.
- Post-sales experience in IT or SaaS industry.
- Experience working with corporate clients, ideally in solution-based environments.
- Experience managing global or multi-regional accounts.
- Experience in cloud and/or SaaS companies.
- IT consulting experience, especially with enterprise customers.
- Familiarity with tools such as Salesforce, Gainsight, and/or similar customer management systems.
- Strong communication skills with the ability to engage stakeholders across different cultures and regions.
- Comfortable working across time zones to support global customers.
We regret that only shortlisted candidates will be notified. Other applications will be updated to our database for future job opportunities.
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Tan Jing Ling
EA Registration No: R24124404
Pasona Singapore Pte Ltd
EA License No:90C4069
