Customer Success Manager

Customer Success Manager/ Senior Customer Success Executive – Digital Solution

(for Tech MNC ) x 2 positions

Job Purpose

Efforts toward customer success and operational support required for local and international customers ASEAN

Job Details

• Supporting customers who have completed onboarding phase and enhance usage for adoption.
• Developing a Trusted Adviser relationship with customer stakeholders and be focused to ensure that the customers leverage the digital solution to achieve full business value.
• Focus on overall product adoption, identify growth opportunities and potential risks within customer's portfolio.
• Conduct periodic meetings for confirmation of operation status and area of improvement.
• Propose improvement of functions/services to Product Development Department based on customer's feedback.
• Support product promotion by delivering product value to customers as new functions are being released.
• Create and communicate case studies and customer references to support sales activities, improving existing processes to better serve the customers. Based on those best practices and success cases, educate the customer and employee through direct interaction, webinars and events.

Requirements

• Experience in the B2B consulting industry (min 3 years).
• Project management experience and/or account management experience (min 3 years) post-sales experience in the IT industry (software rather than hardware solution experience is preferable).
• General financial and/or accounting knowledge, skills is a plus
• Those who are from either this industry is a plus - corporate services, software sales, academic training, digital marketing.

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HRLinked Asia Search & Consultancy Pte Ltd (Registration No: 201910702W)