Customer Success Manager (B2B Account, Renewals, Product Adoption) SW228

Customer Success Manager (B2B Account, Renewals, Product Adoption)

Job Purpose
Strive for success of customer's adoption by delivering the value of the company service and establishing the service to become an indispensable business infrastructure and securing eventual contract renewal and expansion opportunities.

The Role

This role owns the full customer lifecycle - from onboarding through adoption, expansion, and renewal. You will work with a diverse, international customer base and partner closely with stakeholders across regions to ensure they achieve meaningful business outcomes.

Job Description:
Key Responsibilities:

Manage the end-to-end customer lifecycle for Global accounts, including onboarding, adoption, growth, and renewal (including churn prevention).

Lead onboarding initiatives to ensure customers are set up effectively with clear success criteria and timelines.

Build and maintain strong relationships with stakeholders across different regions and time zones.

Act as a trusted advisor, guiding customers on best practices and helping them realize measurable business value.

Monitor customer health and usage trends, proactively identifying risks and opportunities.

Conduct regular business reviews to align on objectives, share insights, and drive continuous improvement.

Identify expansion opportunities within accounts and collaborate with Sales and other Account Managers.

Own renewal planning and execution to maintain strong retention rates.

Collect customer feedback and provide structured insights to internal teams to improve product and service delivery.

Support the development of case studies and share best practices to strengthen overall customer success efforts.

Job Requirement

3-6 years of experience in B2B account servicing

Experience handling renewals

Strong communication

Process-oriented

Interested applicants pls send in a copy of your resume with your current, expected salaries and availability in Microsoft Word format to Low See Wei (R1551122) for immediate processing.

Kindly indicate in your email subject title as Job Application for Customer Success Manager (B2B Account, Renewals, Product Adoption) SW228

Only shortlisted candidates will be notified, other applications will be updated to our database for future job opportunities

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