Customer Success Lead

Strategic Account Manager

Roles & Responsibilities

We are seeking an experienced Strategic Account Manager (Enterprise Solutions) to manage and grow a portfolio of strategic enterprise clients across the APAC region. This individual contributor role requires someone who can build executive relationships, drive customer success, identify commercial opportunities, and ensure long-term client satisfaction.

Working closely with senior leadership and cross-functional teams, you will become a trusted advisor to key customers while supporting business growth through account development and strategic engagement.

Key Responsibilities

• Manage a portfolio of strategic enterprise accounts across the APAC region.
• Build and maintain trusted relationships with senior business leaders and executive stakeholders.
• Conduct Quarterly Business Reviews (QBRs) and Executive Business Reviews (EBRs).
• Drive customer adoption, engagement, retention, and overall success.
• Develop account plans aligned with customers business objectives.
• Lead renewal discussions and identify opportunities for account expansion, cross-selling, and upselling.
• Collaborate with Product, Engineering, Operations, Finance, and other internal teams to deliver successful client outcomes.
• Provide strategic recommendations that improve customer value and strengthen long-term partnerships.
• Support continuous improvement of customer success processes and best practices.

Requirements

• 6–8 years of experience in Enterprise Customer Success, Key Account Management, Strategic Account Management, or Enterprise SaaS.
• Proven experience managing large enterprise clients and executive stakeholders.
• Strong commercial acumen with experience in renewals, subscription growth, and account expansion.
• Excellent stakeholder management, communication, and presentation skills.
• Experience using CRM platforms such as Salesforce, HubSpot, or similar.
• Experience supporting enterprise customers across the APAC region is highly advantageous.
• Exposure to SaaS, Marketing Technology (MarTech), Customer Engagement, CRM, Loyalty, or Digital Platforms will be an advantage.