The Technical Customer Success Executive is responsible for the technical support, and implementation of the Weeloy Suite of Solutions on the client platforms.This means working closely with new customers to get them up and running using the applications as well as training them on-site or online, supporting them, and following the clients with regular account management work sessions. The position also involves close interaction internally with the management team as well as the product team to help convey the customer's needs and turn that into tasks that developers can work from.
The main Goals of this position include
- Owning the overall relationships with assigned clients.
- Ensure retention and satisfaction of all assigned clients.
- Aid clients in achieving their goals.
CANDIDATE REQUIREMENTS
- Post Graduate Diploma, any field
- At least 3 years of working experience in the related field Customer Service, Training, in F&B
- Knowledge of the F&B and/or Hospitality industry and POS, Table Management solutions is a Plus
- Fluent in English
SKILLS REQUIREMENTS
- Good organizational and project management skills
- Good knowledge of Office software (Microsoft 365, Google Docs...) is a must
- Enthusiasm, energy, professionalism, and the ability to work in a fast-paced cooperative team environment
- Self-starter, initiator, and attention to detail
- Good understanding/ keen interest in learning, and understanding technical information.
- Good communication skills with the ability to propose clear, compelling, and value-focused solutions
- Presentation Skills: Provide online/onsite meetings and conference calls to orientate a new client, present new functionality, perform training, and collaborate with clients about concerns.
- Ensure customer satisfaction through follow-up, client responsiveness, and thorough communication
- Excellent time-management skills with the discipline to handle multiple tasks and adapt quickly.
- Analyze situations to define issues and draw conclusions
- Flexibility to independently work with others
- Analyze data utilizing defined processes to provide insights to clients
Weeloy is a technology & marketing solutions specialist serving the restaurant and F&B industry. We provide an innovative one stop shop SaaS solutions platform that enables restaurants to optimize operations, streamline workflows and collect and leverage data to allow owners, managers and staff to focus more of their time and energy on providing an excellent dining experience for their guests.
- Outstanding career development opportunities
- Highly experienced team
- Dynamic and highly growing company
