Customer Success Executive

Company Overview

KAORI PTE. LTD. is Singapore's leading provider of Scent Marketing and Ambient Scenting solutions, delivering quality fragrances and customizable equipment to enhance brands and work environments.

Job Summary

We are seeking a proactive and customer-focused Account Executive to join our Hygiene Services team. This role is responsible for maintaining strong relationships with existing customers, managing contract renewals, following up on sales leads, preparing quotations, and supporting customer retention initiatives. The successful candidate will work closely with internal departments to ensure excellent service delivery and customer satisfaction while contributing to business growth through renewals and sales opportunities.

Responsibilities

• Build and sustain strong relationships with existing customers to enhance retention and satisfaction
• Manage and coordinate contract renewals by following up on expiring agreements and ensuring timely renewals
• Address customer enquiries, concerns, and service requests promptly and professionally to maintain service quality
• Identify and pursue upselling and cross-selling opportunities to increase revenue from existing accounts
• Follow up on sales leads and enquiries through outbound calls and emails to convert prospects into customers
• Prepare and deliver accurate quotations, proposals, and renewal offers to support sales processes
• Maintain detailed records of customer interactions, quotations, and sales activities for reporting and analysis
• Collaborate with Operations and Accounts teams to coordinate service delivery and resolve issues efficiently
• Process customer orders and update customer records to ensure data accuracy and order fulfillment
• Prepare sales and customer account reports to inform management decisions
• Support general administrative tasks and perform additional duties as assigned by management
• Achieve renewal and sales targets set by the company through proactive customer engagement and follow-up

Preferred competencies and qualifications

• Experience in service-based industries to better understand customer needs and service delivery
• Ability to speak Mandarin to liaise with Mandarin-speaking customers and associates, enhancing communication and service reach

Other Information

Benefits

• Renewal commission for every successful contract renewal
• Career growth opportunities within a growing company
• Friendly and supportive work environment

Working Hours

• Monday to Friday, 8:30am - 6:00pm

Location

• Ang Mo Kio Industrial Park 2

Remuneration

• Basic Salary + Renewal Commission