Customer Success Associate

About Auptimate

Auptimate simplifies the process of creating, launching, and managing SPVs and Syndicates. By automating administrative tasks, we allow investors to focus on making impactful investment decisions. Our product suite includes tailored solutions for Angel Syndicates, Startup Founders with SPVs, and Singapore-licensed Venture Fund Managers. We are committed to optimizing investment operations and supporting our clients in achieving their goals efficiently.

At Auptimate

We are a team of believers driven by the desire to make a meaningful difference in our space. We brainstorm new ideas that come from our clients, value strong processes while always looking for opportunities to think differently, and take ownership in every interaction. We believe in going out of our way to support our clients with care, responsiveness, and innovation, constantly finding better and more creative ways to enhance their experience. Rather than being reactive, we strive to stay proactive, adaptable, and solution-oriented in everything we do.

At our core, we are building a culture of people who genuinely care about making an impact, embracing challenges, and creating experiences that stand out. We are also looking for builders — individuals who are naturally curious, resourceful, and constantly exploring better ways of working. People who leverage technology, automation, AI tools, and creative problem-solving to improve internal efficiencies, streamline operations, and help scale the way we work.

If you enjoy taking initiative, building solutions, and creating meaningful impact beyond your immediate role, you will fit right in with us.

Role Description

We are looking for a detail-oriented and proactive Customer Success Associate to support our corporate operations and client servicing functions. The ideal candidate will be responsible for handling statutory corporate filings, coordinating regulatory submissions, and ensuring smooth execution of client requests related to Singapore entities.

This role requires strong organisational skills, attention to detail, and the ability to manage multiple timelines while maintaining a high standard of client experience.

Key Responsibilities

Client Coordination

• Act as a point of contact for operational and compliance-related client requests;
• Provide timely updates and maintain clear communication with clients throughout processes;
• Manage client tickets, ensure timely response; 
• Ensure high standards of responsiveness and customer experience;

Corporate Filing & Compliance

• Handle Annual General Meeting (AGM) filings and related compliance activities for Singapore entities;
• Prepare and submit company incorporation filings with ACRA;
• Process share-related filings and other ad hoc corporate filings through ACRA;
• Handle Singapore Business Federation (SBF) exemption filings and related submissions;
• Manage adhoc Apostilling and notarisation requirements;

Operational Support

• Maintain internal records and compliance trackers;
• Support process improvement initiatives and documentation management;
• Coordinate internally with operations, compliance, and finance teams where required;

Qualifications

• Bachelor's degree in Business Administration, Law, Finance, or related fields;
• 2 to 3 years of experience in corporate secretarial, compliance, customer success, or operations roles is preferred;
• Familiarity with ACRA BizFile+ processes, SBF exemption filings, and Singapore corporate compliance requirements is advantageous;
• Strong attention to detail and organisational skills;
• Ability to manage multiple tasks and deadlines efficiently;
• Strong written and verbal communication skills;
• Proficiency in Microsoft Office and operational tools;

Preferred Traits

• Customer-focused and solution-oriented mindset;
• Ability to work independently with minimal supervision;
• Strong sense of ownership and accountability;
• Comfortable working in a fast-paced startup environment;

What We Offer

• Exposure to cross-border corporate operations and compliance processes;
• Opportunity to work in a fast-growing and collaborative environment;
• Career growth and learning opportunities within operations and customer success functions.

Please note that this is an on-site role. The candidate must have full working rights in Singapore and.

Only shortlisted candidates will be notified.