About ChatAndBuild
ChatAndBuild is building a new way for people and organisations to work with AI.
Our flagship product, ChatChat, is a messaging-first platform for creating and coordinating proactive AI agents. At its core is the Living Brain, a private, persistent context layer that helps agents remember what matters and work with continuity across tools and workflows.
We co-launched ChatChat in Singapore with OpenAI, received compute and engineering support from Google and Google DeepMind, and have been featured by OpenAI, Google and Anthropic. As we expand across Teams, Enterprise and ecosystem partnerships, we are hiring our founding Customer Success and Strategic Accounts Lead.
The role
You will own strategic customers from commercial handover through implementation, activation, adoption, renewal and expansion. You will work directly with founders, executives and enterprise teams to turn their goals into practical ChatChat, agent and Living Brain deployments.
You will also build the Customer Success operating model that future team members will follow, including onboarding, success plans, account health, business reviews, escalations and renewals.
What you will do
- Lead customer onboarding, implementation, training and launch.
- Translate customer goals into clear use cases, milestones and measurable outcomes.
- Drive adoption of ChatChat, agents, Living Brains and relevant connectors.
- Own executive and operational relationships after the deal closes.
- Identify account risks, adoption barriers and expansion opportunities early.
- Lead renewal and expansion planning with the Founder and commercial team.
- Turn customer feedback into structured product insights for Product and Engineering.
- Build repeatable playbooks, health scores, reporting and escalation processes.
- Develop strong customer references, case studies and reusable industry use cases.
What success looks like
- Customers launch quickly and reach meaningful value.
- Adoption becomes sustained rather than limited to an initial pilot.
- Account risks and dependencies are visible and managed early.
- Renewals and expansion are connected to demonstrated customer outcomes.
- Customer commitments, decisions and next steps are tracked reliably.
- Successful deployments become repeatable playbooks and proof.
What we are looking for
- 4+ years in customer success, strategic account management, implementation, solutions consulting or enterprise SaaS.
- Experience owning customer relationships after a commercial deal has closed.
- Evidence of improving adoption, retention, renewals or account expansion.
- Strong project-management and stakeholder-management skills.
- Commercial confidence discussing value, pricing, renewals and growth.
- Excellent written and verbal communication, including with senior executives.
- Sound judgment when balancing customer urgency, product constraints and internal capacity.
- Comfort working in a fast-moving startup where you will build the process as well as run it.
- Curiosity about AI agents, organisational memory, connectors and enterprise workflows.
Experience with AI, developer tools, data platforms, workflow automation, enterprise procurement or technical integrations is especially valuable. You do not need to be an engineer, but you must be technically confident enough to ask intelligent questions and work effectively with Product and Engineering.
Why join
- Build ChatAndBuild's Customer Success function from the ground up.
- Work directly with the Founder and senior team on strategic accounts.
- Help define how people and organisations adopt proactive AI agents.
- Influence the product and commercial model through real customer evidence.
- Join at a stage where excellent execution can materially shape the company's trajectory.
How to apply
You can Easy Apply via LinkedIn.
If you want to build the Customer Success function, not simply inherit one, we would love to hear from you.
