A pioneering technology company is seeking a Customer Success and Growth Manager to play a central role in expanding its presence across Singapore and Southeast Asia. This is an exceptional opportunity for you to become the first team member in the region, where your efforts will directly influence the growth trajectory of a globally recognised navigation solution that champions accessibility for all.
You will enjoy a broad remit, combining customer engagement, business development, project coordination, and product management, while collaborating with international colleagues who are passionate about making a positive social impact.
What You'll Do
- Serve as the primary point of contact for customers across Singapore and Southeast Asia, ensuring their needs are met with empathy and efficiency.
- Respond promptly to customer queries by providing clear explanations of product features, app functionality, and commercial information.
- Collaborate with UK-based technology teams to resolve technical issues swiftly and maintain high levels of customer satisfaction.
- Generate new business leads and nurture relationships with prospective clients through tailored demonstrations and presentations.
- Manage the entire sales cycle from initial outreach to contract closure in partnership with international sales colleagues.
- Support deployments of advanced navigation technology by assisting with project management tasks to ensure timely delivery.
- Collect feedback from customers and deployment partners to inform process improvements and enhance service quality.
- Conduct regular on-site app testing at deployment locations, gathering data and reporting bugs or usability issues for continuous improvement.
- Assist in establishing legal and operational frameworks for regional activities, including setting up office infrastructure and ensuring compliance with local regulations.
- Coordinate with legal, finance, and HR partners to facilitate smooth regional operations.
What You Bring
- Bachelor's degree or equivalent experience demonstrating commitment to professional development. MBA preferred!
- At least three + years experience in sales, account management or customer success within deep tech or B2B SaaS environments.
- Excellent communication skills enabling you to build rapport quickly with diverse stakeholders across cultures.
- Proven track record managing full sales cycles from prospecting through deal closure.
- Technical curiosity paired with the ability to explain complex software concepts in an accessible manner to non-technical audiences.
- Strong organisational abilities allowing you to manage multiple priorities efficiently while adapting to changing circumstances.
- Experience working independently as a self-starterespecially as the first hire in a new market or region.
- Demonstrated project management skills supporting successful delivery of technology deployments.
What's Next
If you are ready to make a meaningful difference while advancing your career in an inclusive environment that values your unique perspective, this is your momentapply now!
Do note that we will only be in touch if your application is shortlisted.
Robert Walters (Singapore) Pte Ltd
ROC No.: 199706961E | EA Licence No.: 03C5451
EA Registration No.: R25129986 Leher Shyam Dewani
