Customer Specialist (Call Centre, Service, Spare Parts) JAC

RESPONSIBILITIES

. Handle and resolve all customer queries received via phone, email, social media platform and live chats effectively and promptly.

. Follow up closely with internal parties for resolutions.

. Proactively escalate query trends, potential issues and recurring service failures to team lead/ manager and ensure that appropriate corrective action is implemented to avoid future problems.

. All customer service request and any follow-up interaction is logged into CRM accurately and timely.

. Assist in processing and invoicing Local and Export spare part orders.

. Preparation and generation of weekly customer service report, weekly and monthly report to BU and HOD.

. Spare parts inventory management.

. Perform other assigned duties and/or project work.

REQUIREMENTS

. Experience in Call Centre, Banking or Customer Service (calls and correspondents) environment will be an advantage.

. Possess a positive mind-set with a CAN-DO attitude, and passion to deliver quality customer service.

. Possess excellent phone etiquette, comprehension, communication, and interpersonal skills.

. Proficient in Microsoft Excel, Word and PowerPoint.

. Experience in SAP will be an advantage.

. On-the-job training will be provided to ensure proficiency in role requirements.

Please submit resumes to [Confidential Information] with the following details in MS Word format:

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

Jason Chow Yew Fai

EA License No : 06C4642

EA Reg No : R25158800

We regret that only shortlisted candidates will be notified.