Join UCT and be part of the
fastest-growing sector in the world! We indirectly touch every semiconductor chip that goes into every smartphone, smart car and device that uses artificial intelligence.This is a critical time for the semiconductor industry and for UCT - as technology evolves, we evolve with it. UCT is a diverse workplace where every talented employee is committed to continuous innovation, challenging the status quo and exceeding customer expectations. If you are a person with a relentless drive to succeed, a strong focus on quality with a passion for success join us today!
UCT is looking for a talented
Customer Solutions Support to join us in
Singapore!
Job Summary
The Customer Solutions Support is responsible for providing consistent and effective resolution of customer contacts with a full range of customer requests, inquiries, and complaints as well as supporting a combination of project work and administrative duties that facilitate customer needs and requirements.
Essential Duties and Responsibilities:
- Provide daily management of customer service to ensure that a professional interactive relationship is developed and maintained.
- Ensure proactive steps are taken to optimize parts tracking system, maintain target inventory and meet other metric goals.
- 24 / 12 / 8 hrs helpdesk contact point for all customer related issues /escalations.
- Remain knowledgeable about all Process stations and production schedules to support sales operation efforts.
- Monitor accuracy of reporting and data base update for real time production and shipment schedule, analyze relevant data to determine customer service outputs.
- Coordinate with Sales, Production and Logistics for parts turnaround availability and shipment dates
- Schedule and coordinate customer and production schedules to complete Customers parts delivery.
- Resolve parts or service problems by clarifying the customer&aposs complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Works as a liaison with various departments within QCT, including but not limited to, Production, Quality, Engineering, Logistics, Order Processing, and Sales/CS to resolve order issues and/or damaged parts action requests.
- Daily update customer E-COA and logbook, IQA, OQA into system.
- Assist to do SAP PR/PO as and when required
- Provide admin support
- Any other jobs that might be assigned by manager
Educational/Certification Requirement:
Experience Requirement:
- Preferably with customer service experience
- Proficiency in MS Office applications, macro modeling in Excel applications
- Attention to details and follow-up to successful closure
- Must be able to multi-task and able to handle all stakeholders needs
- Candidates with semiconductor industry background will be an advantage
- Good communication skill
- Customer Focus - Dedicated to meeting the expectations and requirements of internal and external customer
- Problem Solving - Ability to solve a broad range of complex problems
- Time Management - Well-developed planning and organizational skills including the ability to work independently, prioritize activities, meet commitments, and proactively manage time and generally manage travel and a challenging workload
- Communication - Demonstrates clear and concise oral and written skills, can tailor communication to all audiences and able to communicate succinctly and can get messages across that have the desired effect
- Teamwork - Must work effectively within teams and within diverse work groups
- Technical Expertise - Has the functional and technical knowledge and skills to do the job at a high level of accomplishment.
