Customer Solutions Executive (Automotive | B2B)

Company : Automotive MNC
Responsibilities:

• Act as the point of contact for assigned marketfor queries related tologistic and parts ordering question or request for help
• Handle and resolve customer complaints according to Logbook
• Obtain and evaluate all relevant information to handle product and service inquiries from systems and liaise with all relevant departments locally or overseas
• Generate ad-hoc reports and analysis for customers and management
• Monitor open customer orders and ensure timely delivery
• Keep the customer informed about any delay or change of deliveries, processes and all other business relevant information
• Process orders according cut off and shipping schedule
• Maintain proper documentation related to customers info into share drive
• Backorder management and work closely with Inventory Planning to minimize backorders

Requirements:

• Degree with 3 years of experience in customer service in automotive or service industry preferred
• Service-oriented with excellent communication skills, both verbal and written
• Good knowledge in SAP
• Microsoft office proficient
• Knowledge and experience in supply chain

To apply, please visit www.gmprecruit.com and search for Job Reference: 22416
To learn more about this opportunity, please contact Goh Bao Yee at [Confidential Information]
We regret that only shortlisted candidates will be notified.
GMP Recruitment Services (S) Pte Ltd | EA Licence: 09C3051 | Goh Bao Yee | Registration No: R1766609