Senior Project Delivery & Technical Support Specialist
Financial Markets Technology | APAC Client Delivery
A global financial technology business is hiring a senior client-facing delivery specialist to support enterprise deployments across APAC.
The company provides secure communication, voice and collaboration technology used by leading financial institutions globally, with a strong focus on cloud-native infrastructure, real-time trading communications and enterprise connectivity.
This role sits at the intersection of:
- Project Delivery
- Solutions Engineering
- Technical Support
- Voice & Network Infrastructure
- Client Services
The Role
You'll take ownership of end-to-end delivery for enterprise financial services clients across the APAC region, supporting implementations from pre-sales architecture through to deployment, troubleshooting and ongoing optimisation.
Responsibilities include:
- Managing full project lifecycle delivery across multiple enterprise clients
- Supporting RFP responses, solution documentation and implementation planning
- Designing and implementing advanced voice and network solutions
- Troubleshooting complex technical issues remotely and on-site
- Supporting integrations, testing and configuration across cloud and networking environments
- Reviewing client infrastructure including firewall, proxy and connectivity setups
- Working closely with Support, Engineering and DevOps teams to resolve client issues
- Supporting onboarding and mentoring within the professional services function
- Acting as a key technical point of contact throughout the customer lifecycle
What They're Looking For
Likely backgrounds include:
- Solutions Engineering
- Professional Services
- Technical Consulting
- Voice / Network Engineering
- SaaS Delivery
- Unified Communications / Trader Voice environments
Key experience required:
- Strong client-facing delivery experience within enterprise technology environments
- Experience across networking, VoIP, SIP/RTP and voice infrastructure
- Exposure to cloud platforms such as AWS or GCP
- Knowledge of APIs, SaaS implementations and infrastructure troubleshooting
- Ability to manage multiple concurrent client projects
- Strong communication and stakeholder management skills
Highly desirable:
- Trading floor technology or trader voice environments
- SBC / Oracle Acme Packet experience
- Financial services or capital markets exposure
Please apply if you think suitable.
