Customer Services Engineer

Malvern Panalytical instruments analyze the chemical, physical and structural nature of materials, from proteins to polymers and semiconductors to minerals. Our leading technologies measure particle size, shape, concentration and zeta potential, biomolecular interactions and stability, elemental concentrations and crystallographic structure.

Micromeritics manufactures systems for the characterization of particles, powders, and porous materials for a wide- range of end markets including catalysts, chemicals, building materials, clean-tech and battery. Our leading technologies measure surface area, porosity, density, adsorption and particle activity.

We are more than 2,500 employees in a customer-focused organization with sales and service offices in 20 countries, all committed to delivering expert and responsive customer support.

We are part of Spectris. Spectris combines precision with purpose, delivering progress for a more sustainable world. Precision is at the heart of what we do - our leading, high-tech instruments and software equip our customers to solve some of their greatest challenges to make the world cleaner, healthier and more productive.

Responsibilities

1. Responsible for installation, commissioning, maintenance, and repair of current installed base of XRF, XRD in APAC

2. Troubleshoot, diagnose customer problems, and coordinates appropriate corrective action directly.

3. Conform always to Malvern Panalytical and customer's safety, cleanliness, and working protocol policies to maintain a safe and clean work environment.

4. Ensure that guidelines and standards of work expected by Malvern Panalytical are understood and met. Carry out preventative maintenance activities to installed base as per factory guidelines.

5. Provide Service Support and basic training after installation.

6. General Service administration activities and report submission.

7. Responsible for proper spare part handling per internal procedure

Qualifications

1. Diploma / Bachelor's degree in Electronics, Electrical Engineering, Chemical Engineering, Mechanical Related

2. 24 years of experience in maintaining analytical instruments or semiconductor equipment is preferred.

3. Able to read electronic drawings, technical manual

4. Excellent verbal and written communication and presentation skills with MS office proficiency.

5. Able to travel both domestically and internationally on short notice

6. Can provide remote or on-site support after work hours and on holidays, depending on your customers needs.

This engineer will also support other SEMI products i.e. MRD's & Wafer Analysers in APAC.