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Customer Services Associate (5 days work week including weekends and PH)

Thomson Medical Pte. Ltd.

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0-2 Years
2,000 - 2,300 monthly SGD
13 days ago
9 Viewed
0 Applied

Job Description

Responsibility:

Staff is responsible for smooth hospital operations, display consistent excellent service level to patients at all times.

Job Responsibilities:

  • Offer direction/assistance to desired location with open palm.
  • Assist patients with their baggage and/or belongings from the taxi stand or from/to their vehicle during admission/ discharge.
  • Operates wheelchair lift as and when required.
  • Station at main entrance of TMC, Concierge Counter, Information counter and provide assistance such as crowd control during discharge time, directional assistance to patients/visitors amongst others.
  • Provide assistance to patients seeking location of our tenant clinics including those of our other clinics located in the -Novena areas and our other peripherals clinics.
  • Assist to receive hospital items such gift packs to patients, do stock-take, help to deliver to patients at the ward and keep record of hospital inventory items.
  • To support/cross coverage for fellow colleagues from Concierge and Bellman when they are on meal breaks, sick leave, annual leave etc.
  • Any other duties that may be assigned from time to time.
  • 5 days work week including weekends and PH

Requirements:

  • GCE N Level or GCE O Level
  • At least 1 years experience in healthcare or hospitality industries
  • Demonstrates pro-active role in anticipating customer needs and delivering satisfaction.
  • Possesses pleasant personality, service oriented.
  • Excellent communication, interpersonal skills
  • Good Team Player
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Last Updated: 24-05-2024 04:04:15 PM
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