The Customer Service Assistant supports passengers at check-in and boarding areas, verifies travel documents, and handles inquiries related to flights and systems while ensuring compliance with safety and security standards.
Key Responsibilities:
- Provide excellent customer service at check-in counters and boarding gates
- Verify passenger identity and travel documents (passports, visas, tickets)
- Support passengers with special needs and handle customer inquiries and disruptions
- Assist with automated check-in systems and process travel documentation
- Ensure compliance with all safety and security procedures, reporting any incidents
Operations:
- Manage boarding gates to ensure safe and timely flight departures
- Coordinate with airline and ground teams to support smooth turnaround operations
- Monitor boarding processes, passenger reconciliation, and flight updates
- Communicate effectively with crew, stakeholders, and passengers
Additional:
- Perform any other duties as assigned by the reporting manager
Requirements:
- Minimum GCE N Level (5 subjects) or equivalent
- Previous customer service experience preferred
- Strong communication and interpersonal skills
- Ability to work shifts, including weekends and public holidays
- Able to handle physical tasks, including assisting with passenger baggage
