Brief Summary
Join a dynamic team as a Technical Customer Service Executive, providing essential installation and service for a premium range of products. This role offers a unique opportunity to engage with customers and deliver top-notch service.
Responsibilities
- Provide technical installation and customer service for a diverse range of products. Conduct installations in adherence to corporate guidelines and technical standards. Act as a professional representative in all customer interactions. Collaborate effectively with internal and external team members. Follow up on unresolved issues promptly and efficiently. Offer necessary service and assistance as required by the role.
Requirements
- Minimum 2 years of experience in the electrical installation and maintenance of appliances. Experience with cooling appliances, including refrigerators, freezers, and wine coolers. Proficient in compressor replacements and gas charging for cooling systems. Ability to troubleshoot mechanical and electrical issues effectively. Possess a valid Class 3 Driving License. Strong communication skills to effectively engage with customers and deliver persuasive service. Understanding of mechanical and electrical schematics is advantageous.
