Who is TDCX
Singapore-based TDCX is a global business process outsourcing (BPO) leader, offering advanced customer experience (CX) solutions, sales and digital marketing services, and content moderation. It caters to industries such as digital advertising, social media, e-commerce, fintech, gaming, healthtech, media, technology, and travel & hospitality.
TDCX's smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 37 locations worldwide, TDCX delivers robust coverage across Asia, Europe, and the U.S.
Visit www.tdcx.com for more info.
What is your mission
You'll help us deliver excellent service to our partner brands by performing these tasks:
- Manages team members in the day-to-day performance of work, provides leadership and coaching
- Performs transaction monitoring to ensure client's service quality is consistently achieved in accordance to service level standards set
- Coordinates and distributes work, monitors workloads and backlogs and makes necessary adjustments
- Identifies areas of improvement and to be able to introduce new structures and improved processes as required
- Foster team discipline, communication and morale to strengthen teamwork within the team
- Work with clients and execute service recovery actions resulting from service shortfall
- Constantly update and reinforce the team on existing products, services and operational procedures.
- Ensure that team members are fully briefed on new information within agreed time frame in order to effectively carry out their role
- Collate and report the agreed statistics (in their respective job scope) on a daily, weekly and monthly basis
- Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.
Who are we looking for
- Candidate must possess at least a Diploma, Bachelor's Degree, Professional Degree in Media related or Marketing will be added advantage
- Preferably 3 years of relevant experience, preferably in Customer Service / Contact Centre / Call Centre environments
- Experience in managing a team
- Able to work in a fast-paced environment and handle challenging customer situations professionally
- Highly self-motivated, energetic and sales driven with a positive attitude
- Strong communication skills
- Excellent verbal and written communication skills in English and Mandarin
Top reasons to work here:
- Attractive remuneration, great perks, and performance incentives
- Comprehensive medical, insurance, or social security coverage
- World-class workspaces
- Engaging activities and recognition programs
- Strong learning and development plans for your career growth
- Positive work culture that enables your future
- Easy to locate area with direct access to public transport
- Flexible working arrangements
- Be coached and mentored by experts in your field
- Join a global company, winner of hundreds of industry awards
