About Toll Group
At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post www.tollgroup.com
We are seeking an experienced and motivated
Customer Service Support to support and enhance our logistics operations. This role is ideal for someone who thrives in a fastpaced environment, enjoys problemsolving, and is committed to delivering exceptional service to customers and stakeholders.
Key Responsibilities
Order Processing & Documentation
- Manage end-to-end order processing in line with rating principles and operator requirements.
- Prepare and validate documentation for order processing and cargo movement.
- Execute stock transfers and system transactions in WMS.
- Perform system receipt of cargo and ensure accurate status updates.
Operational Coordination
- Monitor cargo handling schedules to ensure timelines are met.
- Track shipment status and proactively update customers on delays, port congestion, and last-mile issues.
- Liaise with warehouse teams on stock verification, short-ships, and Return Authorizations (RAs).
- Identify operational shortfalls and escalate issues where necessary.
Continuous Improvement & Risk Management
- Drive continuous improvement initiatives to optimize performance.
- Recommend practical solutions to enhance operational efficiency.
- Implement mitigating actions for service lapses.
- Identify and escalate risks that impact service delivery or productivity.
Reporting & Billing
- Prepare operational and customer reports, including KPI tracking.
- Support billing processes by ensuring accurate charges and documentation.
- Assist with freight quotations when required.
Systems & Technology
- Operate systems and digital tools including SAP, WMS, and other logistics platforms.
- Collaborate with team members on technology and digitization projects.
Safety, Health & Quality
- Comply with Workplace Safety and Health (WSH) requirements.
- Maintain safety, health, and operational quality standards.
- Report safety concerns and suggest improvements.
Requirements & Qualifications
Education & Experience
- Minimum 2 years of experience in logistics, freight forwarding, or supply chain operations.
- Prior customer service experience within logistics highly preferred.
Technical Skills
- Proficient in WMS, SAP, or similar ERP/logistics systems.
- Strong understanding of logistics documentation (BOL, packing list, commercial invoice).
- Strong MS Office skills (Excel, Word, Outlook).
Operational Knowledge
- Solid understanding of order management, cargo handling, warehouse operations, and freight processes.
- Knowledge of billing cycles, freight charges, and KPI reporting.
Soft Skills
- Excellent communication with strong customerhandling capabilities.
- Problem-solving mindset with the ability to escalate issues appropriately.
- Detail-oriented with strong planning and time management.
- Demonstrated leadership and ability to guide a small team.
- Able to work in a dynamic, fast-paced environment.
- Strong commitment to safety, compliance, and operational quality.
- High integrity, reliability, and a serviceoriented mindset.
- Ability to work independently and collaboratively.
What moves you
At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.
Are you excited about this role but are concerned you don't meet all the requirements If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll, we value a diverse, inclusive and authentic workplace, so if you're interested in this role but your past experience doesn't align perfectly then please talk to us you may be just the right candidate for this or other roles we have coming up.
At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.
To find out more about us visit www.careers.tollgroup.com
You must be entitled to work in Singapore and be prepared to undertake pre-employment checks including a criminal history check and medical.
