Customer Service Support Manager

Role Description

This is a part-time hybrid role for a Customer Service Support Manager, located in Singapore with opportunities for remote work. The selected candidate will oversee customer support operations, ensure customer satisfaction, and address inquiries or concerns effectively. Key responsibilities include managing customer service communications, providing technical support, and analyzing customer feedback to improve service delivery. Collaboration with teams and maintaining high standards for client interactions are vital in this role.

Qualifications

• Proven skills in Customer Service, Customer Support, and Customer Satisfaction to provide an excellent client experience
• Possess strong Technical Support expertise and the ability to resolve product or service issues
• Analytical Skills to assess customer feedback and improve processes
• Exceptional communication and interpersonal skills
• Prior experience in customer service management is a plus
• Ability to adapt to a flexible work environment (hybrid model in Singapore)