Location:
Singapore, SG
Employment Type: Fixed Term Contract
Customer Service Support (Intern)
Customer Service Support (Intern)
- Responsible for all customers order management activities for the local Sales & Service Organization including:-
- Order entry into ERP system for customers purchase order sales/service orders shipping from various shipping points
- Transact, monitor and tracks customer order changes and requirements to the specific order(s)
- Work with Logistics / Customer Operations Team for shipping and distribution of parts to fulfill customers orders.
- Ensure timely invoicing to customer in compliance to IncoTerms and Payment Terms.
- Backlog management
- Ensure wholesome and complete order history in compliance to audit and filing retrieval.
- Act as a liaison between Operations and Customers to determine and shipping requirements
- Support and participate in all Corporate projects to develop and implement best practices and activity reporting pertaining to order management.
- Support Customer Service Specialist in achieving sales targets by managing revenue risks and delivery risks
- Create work instructions and procedural documentation for all order to cash processes where applicable for the sales organization
- In some sales organizations, support and ownership for any other administrative duties may be required and will be communicated in clarity.
- Any other duties as required on project or necessity basis from the Customer Service Supervisor / Country Sales Operations Manager
Customer Service Support (Intern)
