Customer Service Support Executive (2 Year Contract)

1-3 Years

SGD 2,000 - 3,300 per month

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Early Applicant

Job Description

Responsibilities:

Provide frontline customer service support to couples and visitors at the Registries of Civil and Muslim Marriages (ROM/M)
Assist with registration and reception duties for solemnisation appointments
Support queue management and ensure the smooth flow of customer appointments and ceremonies
Handle general customer enquiries and provide accurate information on registration procedures and requirements
Assist customers with the use of self-service kiosks and provide basic troubleshooting support
Support document verification processes and administrative activities in accordance with established guidelines
Coordinate with internal teams to ensure a positive customer experience throughout the customer journey
Assist with the setup and closing of customer service areas, solemnisation rooms andself-service kiosks
Maintain accurate records and prepare simple reports when required
Perform other administrative and operational duties assigned by the management

Requirements:

Minimum ITE, NITEC, Higher NITEC, Diploma or equivalent qualification
At least 1 year of customer service, front desk,hospitality, retail, healthcare or administrative experience
Able to communicate effectively in both Englishand Mandarin
Customer-oriented with strong interpersonal and communication skills
Comfortable interacting with members of the public in a professional environment
Proficient in Microsoft Office applications and general computer usage
Able to multitask and work in a fast-paced environment
Responsible, proactive and able to work independently as well as in a team

Additional: