Customer Service Supervisor | North Singapore

Description

An established global organisation is seeking a Customer Service Supervisor based in Singapore. This hands-on leadership position supports customers across APAC and combines team supervision with direct responsibility for customer service, order management and service excellence.

Responsibilities

In this role, you will lead a small team based in Singapore team while remaining hands-on in daily customer service operations. You will manage order entry and processing for key accounts across APAC, respond to customer enquiries, and resolve order, delivery, billing and service issues tactfully and effectively. You will coordinate closely with Sales, Logistics, Planning, Regulatory and Finance teams across Singapore and the region. As the team lead, you will coach team members, monitor service standards and performance, support training and development, and identify opportunities to improve workflows and customer experience.

Requirements

Ideally, you have a Bachelor's Degree in Business or a related discipline, with at least 2 years of people management experience. Relevant customer service, sales support or order-to-cash experience is required. You must be comfortable leading a small team while personally handling operational responsibilities. Strong customer orientation, tactful communication, conflict resolution and stakeholder management skills are essential. Experience with ERP systems is required, while Salesforce or similar CRM exposure is advantageous. You should be comfortable supporting customers and stakeholders across different APAC markets.

To Apply

To apply, please submit your resume (in Word or PDF format) to Stephanie Kho at [Confidential Information], quoting the job title and reference number SK36347. We seek your understanding that only shortlisted candidates will be contacted.

Registration number: R22106071

License No: 16S8060