Customer Service Specialist

Job Responsibilities:

• Prepare competitive freight quotations for air, sea (FCL/LCL), and land shipments based on customer requirements
• Work closely with operations, pricing team, and overseas agents to secure the most accurate and cost-effective rates
• Follow up actively on quotations, sales leads, and customer enquiries to support business growth
• Maintain and update customer profiles, sales records, and rate agreements in the system
• Handle day-to-day customer communication relating to quotations, shipment details, documentation, and service support
• Support onboarding of new customers and ensure a smooth handover to operations
• Ensure all activities comply with company SOPs, internal policies, and trade regulations
• Provide general sales and administrative support and assist with any ad-hoc assignments as required

Requirements:

• Minimum Diploma in Logistics, Supply Chain Management, Freight Forwarding, or related field
• At least 2 years of experience in Logistics / Freight Forwarding industry (sales support or customer service experience is highly preferred)
• Good understanding of air freight, ocean freight (FCL/LCL), and Incoterms will be an advantage
• Strong communication and interpersonal skills with a customer-focused mindset
• Good coordination skills with strong attention to detail and accuracy
• Proficient in Microsoft Office (Excel, Word, Outlook)
• Able to work in a fast-paced environment and manage deadlines effectively