Customer Service Specialist (Banking Call Centre) | Changi OR Jurong East

0-2 years
2700 - 4000 SGD monthly
22 days ago 3 Applied
Job Description

EMAIL ID : Interested candidates, please email your resume to [Confidential Information]

Only shortlisted candidates would be contacted for interview.

Role: Customer Service Specialist - 6 months Renewable contract

Experience: Minimum of 1 year

Location : can choose between Changi or Jurong East

Benefits:

  • Renewable contract (Performance-based, with possibility of conversion to perm)
  • Medical Insurance Coverage
  • Leave credits
  • Performance Bonus

Role and responsibilities:

  • Maintaining a positive, empathetic, and professional attitude toward customers.
  • Responding promptly to customer inquiries on general and transactional enquiries
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer requests.
  • Customer outreach to encourage the use of digital services.
  • Consistently deliver high quality service to our customers to achieve total customer satisfaction without compromising risk standards.
  • Collaborate with stakeholders to resolve all customer queries and requests.
  • Able to multi-task while speaking to customers and toggle between system application screens in a fast-paced environment.
  • To consistently meet the Key Performance Indicators (KPIs) without compromising quality of service delivery
  • To adhere to professional standards of behaviour & conduct in dealing with customers & fellow colleagues
  • Operating Hours are from 8.30am 8.30pm, on 5-day work week with rotating shifts, Mondays to Sundays and public holidays.

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