Customer Service, Sales ordering/ Shipping documents - LC

• Manage end-to-end sales order processing and ensure timely fulfilment of customer orders

• Prepare full set of export shipping documents, including Commercial Invoice, Packing List, Bill of Lading, Certificate of Origin, FORM E, and related trade documents

• Handle shipping documentation for Letters of Credit (LC) transactions and ensure accuracy with zero discrepancies

• Coordinate with freight forwarders, shipping lines, banks, and internal departments to ensure smooth shipment execution

• Liaise with customers, distributors, and overseas offices regarding order status, shipment schedules, and delivery arrangements

• Ensure all shipping and LC documents are submitted within required timelines

• Resolve customer enquiries promptly and maintain high service standards

• Work closely with Sales, Supply Chain, Logistics, and Finance teams to support daily operations

Requirements:

• Minimum 2 years of Customer Service / Order Processing / Export Documentation experience

• Hands-on experience in preparing shipping documents and handling LC documentation

• Familiar with Incoterms, export procedures, and international trade documentation

• Good communication skills and able to liaise with regional / global stakeholders

• Proficient in Microsoft Office and ERP / SAP systems will be an advantage

Interested applicants for the above advertised position(s), please kindly click the APPLY button below or send in your updated resume to [Confidential Information]

EA License No.: 13C6305

Reg. No.: R1985956 VIVIEN TAN

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