Customer Service Representative (Woodlands, Nitec/5 days)

Mon to Fri 8.30am to 5pm
Location: Woodlands
Manufacturing Office environment

With AWS & Bonus

Job Description

• Repair of Customer Returns
• Act as the primary coordinator for customer return parts, including repair, evaluation, and disposition.
• Receive, log, and track returned parts from customers for repair service or investigation.
• Coordinate with internal teams (QA, Engineering, Production, Repair Service) to ensure timely repair, rework, or analysis.
• Communicate repair scope, lead time, and status updates to customers clearly and professionally.
• Ensure parts repair in our factory or customer site meet quality requirements.
• Work with the manufacturing team and get hands on training so as in order to repair returns or on-site.
• Coordinate and support rework activities for customer returned parts in accordance with approved instructions.
• Ensure rework is performed only after proper review and authorization.
• Verify that reworked parts comply with applicable workmanship, quality, and customer specifications.
• Arrange final inspection, documentation, and release prior to shipment back to customer.

Requirement

• Nitec/Higher Nitec
• No experience required as training will be provided

Only shortlisted candidates will be notified

Please submit your updated resume in MS format by using the APPLY NOW BUTTON.
Alternatively, you may also email your resume to us at [Confidential Information]

Emily Fong
Senior Talent Specialist

Atomrecruit Pte. Ltd.

MOM EA License No.: 15C7443

EA Personnel Reg No.: R1768368