Customer Service Representative (East | SAP | MNC | Semicon Sector)

1-3 years
7 days ago
Job Description


  • Facilitate good communication between customers, Sales and production fabs. CSR should always remain contactable to ensure high level of customer service
  • Participate in on-site visits to customers when necessary
  • Enter customers orders according to PO and allocated quantity, ensuring that the orders are in optimized shipment quantity and evenly loaded over the month
  • Process customer urgent orders as and when needed
  • Manage order cut-over with product change requests from internal or external customers
  • Manages customer consignment inventory when required
  • Perform other functions related to the order / inquiry entry system, i.e. changing schedules, preparation of reports (hardcopy when needed), and any additional activity necessary to complete the desired function successfully.
  • Anticipate customer reactions to unfavorable schedule confirmation, quality issues, etc.The CSR must address any concern and pursue information or activity to satisfy the customer.
  • Work with Sales and customers to determine root causes of payment delays

  • Minimum diploma in relevant field
  • 1-3 years of working experience in order processing function
  • SAP experience preferred

We regret that only shortlisted candidates will be notified.
GMP Recruitment Services (S) Pte Ltd | EA Licence: 09C3051 | EA Personnel: Arcus Ang | Registration No: R1985843




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