Position Summary
The Customer Service Representative is responsible for processing customer orders, handling inquiries and ensuring timely and accurate service delivery while maintaining a positive customer experience.
Key Responsibilities
- Enter and process customer orders accurately.
- Confirm orders with customers and provide delivery timelines.
- Track orders and ensure timely fulfillment.
- Provide updates on order status, delivery schedules, and issues.
- Resolve routine customer issues and escalate when necessary.
- Fulfill individual and contribute to team KPIs (OTIF, order accuracy, response time).
- Liaise with logistics, warehouse, and planning teams to support order fulfillment.
- Follow up on delivery and documentation requirements.
- Other adhoc tasks where necessary.
Experience
- Min. 1-2 years of experience in customer service, order management or supply chain operations.
- Strong problem-solving and communication skills.
- Proficiency in English and Mandarin required to effectively communicate with Chinese-speaking stakeholders.
- Welcome SG PR/ Singaporeans/Malaysian to apply.
