This is a contract role. We areseeking a customer-focused individual to join our team as a Customer ServiceRepresentative for General Insurance policies. As a Customer ServiceRepresentative, you will be responsible for handling inbound customer queries,providing exceptional service, and resolving customer concerns promptly andaccurately. Your primary objective will be to ensure customer satisfaction andmaintain strong relationships with our valued clients.
Responsibilities:
- Attend to all customer enquiries and requests via all communication channels promptly and professionally
- Manage and resolve customer complaints and escalate when necessary to provide appropriate solutions and alternatives
- Process policy renewals, cancellations and reinstatements accurately, adhering to company guidelines and regulatory requirements
- Maintain accurate and up-to-date customer records and policy documentation in the company's database
- Collaborate with other departments including underwriters, claims and finance to ensure smooth operations and fast turnaround times
- Build and maintain strong relationships with customers by delivering exceptional service and demonstrating professionalism, and integrity
Qualifications and Skills:
- Diploma / Degree in any field
- GCE O Level, ITE or SPM holders with relevant experience will be considered
- Must be COMGI, BCP, PGI and HI certified
- Minimum 3 years of experience in General, Health and Life Insurances, and call center environment
- Prior experience in customer service or insurance-related roles will be considered
- Possess knowledge and understanding of the service to sale model
- Ability to work independently and collaboratively in a fast-paced environment
- Excellent problem-solving and analytical abilities to address customer concerns and find appropriate solutions
- Excellent customer service phone etiquette
- Strong verbal / written communication skills with the ability to listen actively and respond appropriately to customer needs
