Customer Service Representative (Account Management | $4000 | Central)

Responisibility

• Maintain professional and effective working relationships with customers
• Partnering with customers through planning and strategizing to align goals to achieve revenue targets
• Provide maximum support to customers to achieves goals set
• Provide personalized service and support to customers to achieve their optimal performance level
• Provide timely and accurate feedback to customers of changes in Company policies & procedures
• Travel and participate in Company and customer meetings
• Conducts external and internal product trainings for customers and employees
• Handle product enquiries from customers via calls, mails or one on one consultation
• Provide product information, including write ups, for external and internal communications
• Develop training module and presentation materials and implements training programs
• Manage training schedule and speaker invitations, including preparation of presentation materials
• Provide assistance in product expo/exhibitions and other Company events.
• Other ad-hoc projects as assigned

• Minimum GCE O level
• Experience in customer service representative experience
• Have exposure towards FMCG/MLM Industry