Customer Service Rep - Contract

ABOUT THE COMPANY

Zenith Infotech (S) Pte Ltd. was started in 1997, primarily with the vision of offering state-of-the-art IT Professionals and solutions to various organizations and thereby helping them increase their productivity and competitiveness. From deployment of one person to formation of whole IT teams, Zenith Infotech has helped clients with their staff augmentation needs. Zenith offers opportunity to be engaged in long term projects with large IT savvy companies, Consulting organizations, System Integrators, Government, and MNCs.

EA 20S0237

Industry
62011 - Development of software and applications (except games and cybersecurity)

About this role :

Our client is seeking for a suitable L1 HelpDesk personnel whom are proficient in handnling hotline calls from public and providing advices to them..

Job Description :

lst level helpdesk to respond to calls

Provide first call resolution to users who called into our hotline which is public facing, advising on issues

Liaise with other support teams, or product teams as required to resolve requests/issues in a timely manner.

Ensure proper documentation, notification, escalation, tracking and follow up of all incidents. Primary responsibilities are focused on customer contact

Perform outbound calls to users who leave callback

Handle emails as assigned by team leader

Handle responses via the Chatbot

Agent would need to be able to take stress of answering calls from members of public
oblems and queries.

Provide first call resolution to users who called into our hotline which is public facing, advising on issues

Liaise with other support teams, or product teams as required to resolve requests/issues in a timely manner.

Ensure proper documentation, notification, escalation, tracking and follow up of all incidents. Primary responsibilities are focused on customer contact

Perform outbound calls to users who leave callback

Handle emails as assigned by team leader

Handle responses via the Chatbot

Agent would need to be able to take stress of answering calls from members of public
issues and queries.

Employment Details

Employment type: Contract
Location: Suntec
Rotating Shifts including of Public Holidays (PH)

$100 allowance for each PH
Qualification: O Level