Customer Service Rep - Contract

Zenith Infotech (S), a Tech Recruitment firm since 1997, is looking out for Customer Service Rep whom are comfortable to work on rotatiing shiftsj.

Job Scope:

lst level helpdesk to respond to calls

Provide first call resolution to users who called into our hotline which is public facing, advising on issues

Liaise with other support teams, or product teams as required to resolve requests/issues in a timely manner.

Ensure proper documentation, notification, escalation, tracking and follow up of all incidents. Primary responsibilities are focused on customer contact

Perform outbound calls to users who leave callback

Handle emails as assigned by team leader

Handle responses via the Chatbot

Need to work in shifts, on weekends and PHs
1. Shift/Work schedule - 44 hours per week. 5.5 days.
2. S$100 for duty on a Public Holiday.

3. Shift Timing :

a. 6.45am to 3.45pm,

b. 8am to 5pm,

c. 9am to 6pm,

d. 11am to 8pm,

e.12.45pm to 10.45pm.