Customer Service & Relocation Coordinator

Job Description

• Handle telephone and email enquiries (inbound & outbound).
• Coordinate local and international relocation activities from start to completion.
• Liaise with clients, Sales, Operations, Warehouse and overseas/destination agents.
• Prepare costing, quotations, job documents, invoices and related correspondence.
• Arrange inbound/outbound shipments and prepare relevant shipping documentation.
• Update job information and records in the company system.
• Monitor job/shipment progress and follow up on outstanding matters.
• Ensure proper documentation and closure of completed job files.
• Ensure compliance with ISO 9001:2015, FIDI and company procedures.
• Perform other ad-hoc duties related to relocation and shipping matters.

Requirements

• Minimum GCE N/O Level or equivalent.
• At least 2 years of relevant working experience.
• Experience in household goods relocation, freight forwarding, logistics or shipping is an added advantage.
• Good spoken and written English.
• Proficient in Microsoft Office.
• Good communication and coordination skills.
• Detail-oriented, organised and able to work independently.
• Able to multitask and meet deadlines.