Customer Service Ops (Corporate Banking) (1-Year)

About the Company

Global financial institution providing comprehensive banking and corporate services.

About the Job

• Deliver high-quality support by serving as a primary point of contact for end-to-end client inquiries.

• Manage and resolve customer complaints, disputes, and service-related issues efficiently.

• Guide clients through banking transactions, including the preparation of business application documents and account openings.

• Collaborate with Relationship Managers to provide direct, onsite support during client meetings.

• Oversee account closure procedures, including signature authentication and fund remittances.

• Facilitate term deposit rate fixing and manage credit-related tasks like loan drawdowns, rollovers, and repayments.

• Administer e-banking services, including system applications, password resets, and troubleshooting.

• Process and track transaction notifications, monthly statements, and mailing requirements.

• Maintain accurate records within the internal customer service system (I-Call) to ensure data integrity.

• Update and refine internal policies, operational procedures, and team working manuals.

• Generate daily reconciliation reports and fulfill various ad-hoc reporting requests.

Skills and Requirements

• Strong commitment to providing exceptional customer service and resolving complex problems.

• Proficiency in handling diverse banking operations, from account maintenance to credit administration.

To apply online please use the apply function.(EA: 94C3609/ R24124496)