Act as the first point of contact and representative of the Company to customers under guidance from the team
Assist in ensuring Call Centre service levels are met
Provide accurate information to customer using approved scripts and guidelines
Support the team in managing, tracking, and following up on open and escalated cases
Assist in handling multiple hotlines (ticketing, helpdesk, and corporate bookings) and make outbound calls for cancelled or postponed shows when required
Deliver a positive customer experience through emails, live chat, and social media channels
Support the handling and resolution of customer enquiries and complaints
Observe and contribute ideas to improve processes and customer experience
Perform administrative tasks such as timesheet updates and follow-ups on double bookings
Undertake ad-hoc duties as assigned by the reporting supervisor(s)
Box Office Support
Handle and respond to helpdesk calls from agents and internal staff under supervision
Assist in managing brochure and ticket stock replenishment for authorised agents
Support troubleshooting of basic system or printer issues and assist with printer maintenance for authorised agents
Assist with ticket fulfilment duties, including ticket printing, delivery coordination, and follow-ups on returned or undelivered mail
Support the setup and management of venue ticket sales and collections
Assist in on-site operations and supervisory support at venue sales points to ensure smooth operations
Support daily reconciliation of ticket sales and preparation of related reports
Job Requirement
Available immediately, 5 days work week
Proficiency in English
Excellent verbal and written communication skills
Strong attention to detail
Adaptability to fast-paced environments.
Willingness to learn and improve continuously
Customer-oriented attitude - able to handle inquiries and complaints professionally.
Patience and empathy - especially when dealing with difficult customers.
Problem-solving skills - able to think quickly and find practical solutions.
Time management - able to handle multiple tasks efficiently.
Teamwork - work collaboratively with colleagues and other department.
